Refer to both men and women by first and last name: Susan Smith or Robert Smith. Use the courtesy titles Mr., Miss, Ms. or Mrs. only in direct quotations or in other special situations:
--When it is necessary to distinguish between two people who use the same last name, as in married couples or brothers and sisters, use the first and last name.
--When a woman specifically requests it; for example, where a woman prefers to be known as Mrs. Susan Smith or Ms. Susan Smith.
In cases where a person's gender is not clear from the first name or from the story's context, indicate the gender by using he or she in subsequent reference.